GENERAL TERMS AND CONDITIONS OF THE ONLINE SHOP www.meeloo-meemma-com

 

1. GENERAL
The General Terms and Conditions of Online Store www.meeloo-meemma.com (hereinafter referred to as “Online Store”) set out the terms and conditions for the purchase and sale of product in an online store operated by MEEMMA, MARKETING d.o.o., Kotnikova ulica 09, 1000 Ljubljana, Slovenia, registration number 8529205000, tax number 61917222 (hereinafter referred to as the Bidder), registered to make online sales.
The online store allows you to purchase a Meeloo product through www.meeloo- meemma.com.

You may not use Meeloo for unlawful or unauthorized purposes and must not violate any law in your jurisdiction.

We reserve the right to refuse the order or to serve it to anyone for any reason at any time.

You agree that you will not reproduce, duplicate, copy, resell or exploit any part of the service or product, use of the service or access to the service without our express permission.

We have done everything necessary to display as accurately as possible the colors and images of our product appearing in the online store. We cannot guarantee that all the colors of your computer monitor are accurate.

By buying a Meeloo product, you agree to its use in accordance with our instructions, which you will receive at your e-mail address upon completion of your purchase.

The General Terms and Conditions are drawn up in accordance with applicable Slovenian legislation and the Consumer Protection Act (hereinafter referred to as „ZVPot“). The General Terms and Conditions are published in a prominent place on the Website and are permanently accessible on all pages of the Online Store. The Bidder also explicitly points out the General Terms and Conditions through the purchase and requests that the Buyer be acquainted with and agree with them before making the purchase. If the buyer disagrees with them, they cannot make the purchase. bidder reserves the right to change the general terms and conditions of the online store at any time and without notice. Changes will take effect on the day of their publication. All changes to the Terms and Conditions are binding on the users.

2. DEFINITIONS OF THE ONLINE SHOP
We use the following terms in an online store:
Meeloo is an advertising product that can be purchased and used by any TAXI, UBER, LYFT driver, etc.
Online store user is the person – driver of any company (TAXI, UBER, LYFT, etc.) that uses the online store.
The buyer in the online store is the user who makes the purchase. The buyer can be a consumer or a legal entity. In order to exercise rights under the Consumer Protection Act, it is necessary to distinguish between a buyer who is a natural person (consumer) and a buyer who is a legal person. Buyers who are legal entities are not subject to the provisions of the ZVPot, but to the provisions of these General Terms and Conditions.
An order or purchase is all products ordered by a buyer in an online store.

3. ORDERS
It is possible to buy the product online at the online store 24 hours a day, 7 days a week. The product can be purchased in Slovenian language or in any foreign language, which is available. The order may be executed by a natural person who is a driver (TAXI, UBER, LYFT, etc.). In the prior arrangements the order may be executed by a legal person by contacting us: support@meeloo-meemma.com.

A natural person can only buy one product once.
The order becomes valid and irrevocable when the buyer submits it, and immediately afterwards he receives an electronic notification of the successful bidder. This email did not confirm that the product was in stock or that shipping was commenced. In case of payment by invoice, the buyer will receive notification of confirmation and dispatch of the order immediately after payment of the invoice. When the total amount of the order is credited to the bidder’s current account, the order is paid. The buyer has seven days to pay for the order after the invoice, if he does not pay the order within that time, the bidder / contract can cancel.

If the selected product is out of stock or the order cannot be completed for other reasons, the buyer will be notified by email.

If the bidder suspects that an online shop has been abused, the order may be rejected.

By executing the order, the buyer confirms that he was aware of the general terms and conditions and was explicitly warned about them.

The purchase contract is stored with the bidder and the registered user can access it at any time through their online store user account. In any case, the user may request a purchase agreement by email: support@meeloo-meemma.com.

4. CONCLUSION PROCEDURE
Steps leading to the conclusion of the contract
The following steps are available until the purchase contract is concluded:
– Find a product in an online store
– Select a product from an online store
– Registration
– The ability to change the color of the selected product
– Add the selected item to your cart
– Overview of the price of the selected product in the selected quantity
– Adds shipping addresses if different from what you enter
– Choosing a payment method
– Review the order with possible shipping costs
– Confirmation and placing of the order and thus completion of the purchase

Technical means of identifying and correcting errors before awarding the contract
Prior to the completion and award of the order, the user, in this case the buyer, is enabled to:
– see and review what product he has selected and add to cart,
– see and review the price of product,
– remove product from the cart.

MEEMMA, MARKETING d.o.o. as the bidder sends the acknowledgment of receipt of the order to the e-mail address of the customer, the buyer who has indicated it. All orders are stored electronically with the Bidder.

5. PRICES
The purchase is subject to prices and discounts at the time of placing the order. The validity periods of promotional prices are listed in the online store.

If the promotional price or discount for any reason is not taken into account at the end of the billing in the system, the buyer must inform the Bidder in advance and request a correction of the billing or correction of the price error. If the buyer settles the amount that was finally charged without a specific discount or promotion price, he / she is deemed to have accepted (silently) the price from the final bill and does not raise a subsequent objection with the bidder.

We reserve the right to make daily changes to the prices of product in the online store without prior notice.

6. PAYMENT OPTIONS
There are 2 payment options available to the online delivery customer:
– Payment by wire transfer via STRIPE payment system;
– Payment by pro forma invoice.

7. DELIVERY
Delivery is made by UPS to the desired address.

8. DELIVERY TIME
Delivery time for an item in stock is 2-4 working days. For items that are currently out of stock, the delivery time is longer (about 7-14 business days). If the products are to be ordered and the delivery time is longer than 14 working days, the bidder shall notify the buyer in advance by email.

9. WARRANTY, RECLAMATION AND MATERIAL DEFECT
Warranty coverage:
Items are warranted if stated on the warranty card or invoice. The guarantee is valid according to the instructions on the warranty card and when submitting the invoice.
Warranty periods are indicated on the warranty card or invoice.
Warranty information is also provided on the product introduction page. If the warranty information is not available, the item is not warranted or the information is unknown at this time. In the latter case, the user may be contacted by email support@meeloo- meemma.com.

Reclamation:
If you received wrong product or product that you believe is not new, you can return it and we will send you a new product or refund. In case of such problem, please inform us by e- mail support@meeloo-meemma.com.

Shipping complaint
If the package is physically damaged, it lacks content, shows signs of opening or if there is a product damaged in the package, but the buyer nevertheless took over the package because he did not immediately notice these signs on the packaging or on the products himself, the buyer must initiate a complaint procedure at UPS.

To initiate a claim for a damaged package, bring the package to the nearest delivery office in the same condition as you received it (without anything being added or removed, necessarily wrapped in or at least with the original packaging, which is also often an indication of the cause of the injury) and fill in the damaged shipment record. You can, however, arrange with UPS who delivered the product to you to have a staff member visit your home who completes the damaged shipment record in your presence, and then the bidder provides the customer with the necessary replacement or arrangement.

The Bidder agrees with the buyer on the appropriate solution, in case of damages that are acceptable to the buyer and the buyer would retain such product, the Bidder may issue a financial credit for damage assessment, but if this damage is too large and unacceptable for the buyer, the buyer has the right to exchange product.

The deadline for reporting a transport injury is at UPS upon receipt of the package. To keep the process as short and burdensome as possible for you, please send us a copy of the minutes at support@meeloo-meemma.com. Further handling of the damaged shipment will be handled by UPS and we will send you a new product.

Material defect
A consumer defect complaint can be claimed by any consumer who has purchased a warranty or no warranty. Thus, due to a defect in the product for which the guarantee was given, the consumer can claim the rights arising from the material defect, and the consumer may also decide when he does not wish to claim the product for which the guarantee was given.

Due to a material defect, the consumer can claim the defect with the seller within 2 months from the detection of the material defect or within 1 year, when the goods have been taken over by the buyer.

The consumer may request at his own discretion: the rectification of the defect, the refund of the amount paid in proportion to the defect, the replacement of the goods or the refund of the amount paid.

In the case of a material defect please notify us by email support@meeloo-meemma.com.

The material defect is when:
1. If a thing does not have the characteristics necessary for its normal use or circulation.
2. If the item does not have the characteristics necessary for the particular use for which the buyer is purchasing it, which was known or should have been known to the seller.
3. If the thing does not have the characteristics and qualities that have been explicitly or tacitly agreed upon or prescribed.
4. If the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only.

10. IDENTIFICATION OF THE PARTIES AT THE ACCEPTANCE OF GOODS
The supplier, or his authorized delivery service, reserves the right to verify the identity of the consignee (access to personal or other documents) in order to ensure that the ordered goods can be delivered to the customer.

11. COMPLAINTS AND DISPUTES
MEEMMA, MARKETING d.o.o. complies with applicable consumer protection legislation.

In case of complaints, disputes, problems, the buyer can contact the bidder by e-mail support@meeloo-meemma.com. The complaint shall be submitted by e-mail support@meeloo-meemma.com, procedure the handling of the complaint shall be confidential.

For claims of delivery, warranty, claim of material error, see point nine of the General Conditions.

All complaints shall be replied to by e-mail as soon as possible and within the scope of legal obligations, depending on the type of complaint.

The Bidder is aware that an essential feature of a consumer dispute, at least as far as litigation is concerned, is its disproportion between the economic value of the claim and the costs involved in resolving the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. Therefore, the bidder shall use its best endeavors to resolve any disputes by mutual agreement.

12. RETURN OF GOODS
The buyer has the right to inform the company within 14 days that he is withdrawing from the contract without having to give a reason for his decisions. He communicates this to the email address support@meeloo-meemma.com. In doing so, the consumer is only charged for the cost of returning the goods.

The withdrawal period begins on the day when the consumer acquires actual possession of the goods.

The buyer must indicate the cancellation of the contract on a form or with an unambiguous statement that clearly indicates that he is withdrawing from the contract. The withdrawal declaration must be sent within the time limit set for withdrawal. The message is considered to be on time if the shipment is delivered on time.

In case of cancellation of the contract, the company will immediately, or no later than 14 days after receiving the notice of withdrawal, return all received payments.

We may hold back your payment until we receive the returned goods or until we receive proof that you have sent the goods back.

If the consumer has already received the goods and withdraws from the order, he must send the goods undamaged and in unbroken quantity to the bidder within 14 days of sending the notice of withdrawal. An invoice must be attached. While this is optional, we will be happy to provide a reason for your refund.

A copy of the original invoice must also be enclosed with the return of the goods
The buyer can return the goods by sending the postal item to the lower address of the bidder, with the cost of returning the goods to be borne by the buyer.

Adress: MEEMMA, MARKETING d.o.o.
Kotnikova ulica 09
1000 Ljubljana
Slovenia

13. LIABILITY
The bidder assumes no responsibility for any consequences of using the online store and the contents included therein. The Bidder shall endeavor to present as accurate and up-to- date information as possible without excluding any unintended errors regarding prices, delivery times, product descriptions, etc. accepts no compensation or other liability in the online store. The Bidder respects the honest and fair business practice and expects the buyer to review the final billing before payment and in case of irregularities warn him accordingly. It obliges the buyer to be responsible for the legal transactions that occur upon payment of the purchase price, thus acknowledging the correctness of the final clearing and ordered goods. Product photos are symbolic and may not reflect the actual situation.

14. TECHNICAL DESCRIPTION OF THE PROCEDURE
Registration
Before completing the purchase, the user fills in a form on the website to register.

Adding a product to your cart
The user has the ability to search and select the product and its appearance or color.

View and edit your cart
The user adds the selected product to the cart and then reviews and edits the cart.

Customer information
The user enters his or her subscriber data.

Payment and delivery information
The user chooses the payment method and the delivery address if it differs from the customer’s information.

Completion of the order
Before the order is completed, the user has the option of review.

Order confirmation and cancellation before delivery
The user confirms and places the order, thus completing the purchase.

Receiving a confirmation email
After confirmation of the order, the buyer receives a confirmation mail with the password and instructions for further use.

15. CHANGES TO THE GENERAL TERMS AND CONDITIONS
In the event of changes to the regulations governing the operation of online stores, the bidder may modify and / or supplement these General Terms and Conditions in the case of changes in the business policy and in the field of business of the online store. In doing so, he will inform the users each time in an appropriate way, which includes, in particular, information through the website www.meeloo-meemma.com. Any amendments and / or additions to the General Terms and Conditions shall enter into force and apply after the expiration of 8 days from the announcement of the amendments and / or additions. If an amendment and / or supplement to the General Terms and Conditions is necessary in order to comply with the regulations, exceptionally, these amendments and / or additions may enter into force and become shorter.